Terms & Conditions

1. Online Store Terms

By using our store, you confirm that you have the legal capacity to enter into a binding contract under the laws applicable in your place of residence.

You agree not to use our products for any unlawful purpose or in violation of applicable laws.

2. Contract Formation

When you place an order, you submit an offer to purchase products from Feramonde.

Your order is accepted when we send an order confirmation email.

We reserve the right to refuse or cancel orders where required, including suspected fraud, pricing errors, or product availability issues.

3. General Conditions

• We reserve the right to refuse service where reasonably necessary, including in cases of suspected fraud or misuse.
• We do not discriminate based on protected characteristics.
• You may not reproduce or exploit any part of the service without written permission.
• We do not exclude or limit consumer rights provided under mandatory applicable laws.

4. Accuracy of Information

We make reasonable efforts to ensure information is accurate, but we do not guarantee that all content is error-free.

Product images are provided for illustration purposes. Minor variations in colour, finish, or appearance may occur due to manufacturing processes and screen settings.

5. Products, Pricing & Availability

Prices and availability are subject to change without notice.

Prices displayed to EU consumers include applicable VAT unless otherwise stated.

We reserve the right to correct pricing errors before accepting an order.

6. Products & Returns

All returns and refunds are governed by our Returns & Exchanges Policy.

For EU/EEA customers, statutory consumer rights, including the 14-day right of withdrawal, apply in addition to this policy.

7. Billing Information

You agree to provide accurate billing and contact details for all purchases.

You are responsible for ensuring that your delivery information is complete and accurate.

8. Third-Party Tools & Links

We are not responsible for third-party tools or external websites.

9. Personal Information

Your personal data is handled in accordance with our Privacy & Cookie Policy.

10. Limitation of Liability

Nothing in these Terms affects your statutory rights as a consumer, including rights relating to defective products and consumer protection laws applicable in your country of residence.

11. Governing Law

These Terms shall be governed by the laws applicable to Feramonde's business operations.

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which the customer resides, without regard to its conflict of law rules. This does not affect your statutory rights under applicable consumer protection laws.

For consumers residing in the European Union, United Kingdom, or other jurisdictions with mandatory consumer protection laws, these Terms do not limit any rights granted under those laws.

12. Dispute Resolution

If you have a complaint, please contact us first at support@feramonde.com.

We will make reasonable efforts to resolve disputes.

13. Service Availability

Feramonde serves customers worldwide, including customers in the United States and Europe.

14. Company Information

Business Name: Tianning Yingji Daily Goods Store

Address: No. 11 Guanhe East Road, Tianning District, Changzhou, Jiangsu, China

Email: support@feramonde.com

Phone: +86 159 5123 1933