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We work with trusted international and local delivery partners to ensure reliable delivery. Once your order has been dispatched, you will receive a confirmation email with tracking information.

For full details, please refer to our Shipping Policy.

For addresses within the UK, the estimated delivery time is typically 8–15 working days, including order processing.

Please note that delivery times are estimates and may vary for remote areas, customs clearance, or during peak periods.

Unfortunately, we are unable to deliver to P.O. Boxes. Please provide a full residential or business address at checkout.

We accept secure payments via PayPal and major credit or debit cards supported at checkout. All payments are processed through encrypted payment gateways.

Payment issues may occur for several reasons, including:

• Incorrect billing or security details
• Insufficient funds or card limits
• Restrictions set by your card issuer

If the issue persists, we recommend contacting your bank or card provider for further assistance.

No account is required — you may check out as a guest. Creating an account allows you to track orders and view your purchase history more easily.

Once your order has been shipped, you will receive a dispatch email with a tracking number. You can use this number to follow your delivery via the carrier’s website.

If you are not fully satisfied with your purchase, you may request a return within 30 days of delivery, provided the item is unused and in its original condition and packaging.

Return eligibility and responsibilities depend on the reason for return.

Please refer to our Returns & Exchanges Policy for full details.

If you have any questions or need further assistance, our support team is here to help.

Please contact us at support@feramonde.com, and we will respond as soon as possible during business hours (Monday–Friday).