Shipping Policy
UK Delivery Information
Order Cut-off Time: Orders placed before 3:00 PM (GMT, Monday–Friday) are typically processed on the same business day. Orders placed after this time, or on weekends and UK bank holidays, will be processed the next business day.
Processing time: 1–3 working days
Transit time: 7–10 working days
Total estimated delivery time: 8–13 working days
Tracking: Provided after dispatch (may take up to 24 hours to activate)
Delivery Options & Costs (UK Mainland)
| Service | Delivery Time | Order Value | Cost |
|---|---|---|---|
| Standard Delivery | 8–13 working days | £0.00 – £69.99 | £4.99 |
| Standard Delivery | 8–13 working days | £70.00 – £158.99 | £2.99 |
| Standard Delivery | 8–13 working days | £159.00 and above | Free |
Remote areas such as parts of the Scottish Highlands or Northern Ireland may experience an additional 1–2 working day delay.
US Delivery Information
Order Cut-off Time: Orders placed before 3:00 PM (EST, Monday–Friday) are typically processed on the same business day. Orders placed after this time, or on weekends and US federal holidays, will be processed the next business day.
Processing time: 1–3 working days
Transit time: 7–10 working days
Total estimated delivery time: 8–13 working days
Tracking: Provided after dispatch (may take up to 24 hours to activate)
Delivery Options & Costs (US Mainland)
| Service | Delivery Time | Order Value | Cost |
|---|---|---|---|
| Standard Delivery | 8–13 working days | $0.00 – $69.99 | $4.99 |
| Standard Delivery | 8–13 working days | $70.00 – $158.99 | $2.99 |
| Standard Delivery | 8–13 working days | $159.00 and above | Free |
Delivery to remote or rural areas in the US may experience an additional 1–3 working day delay.
Delivery Restrictions & Address Changes
- Before dispatch: We may assist with changes—contact us as soon as possible.
- After dispatch: Shipping addresses cannot be changed once an order has been dispatched.
- In transit: Once an order is in transit, we cannot intercept or cancel it. Items may be returned after delivery according to our return policy.
Failed Deliveries & Re-shipping
- UK: £2.99 per re-dispatch, where applicable
- US: $2.99 per re-dispatch, where applicable
Shipping Transparency
If your order experiences unexpected delays, please contact our support team at support@feramonde.com with your order number.
