Shipping Policy
Feramonde ships home hardware and accessories to customers in the United Kingdom, United States, European Union, and selected international destinations.
Delivery times vary depending on destination, product availability, customs procedures, and carrier conditions.
US Delivery Information
Order Cut-off Time: Orders placed before 3:00 PM (EST, Monday–Friday) are typically processed on the same business day. Orders placed after this time, or on weekends and US federal holidays, will be processed the next business day.
Processing time: 1–3 working days
Transit time: 7–10 working days
Total estimated delivery time: 8–13 working days
Tracking: Provided after dispatch (may take up to 24 hours to activate)
Delivery Options & Costs (US Mainland)
| Service | Delivery Time | Order Value | Cost |
|---|---|---|---|
| Standard Delivery | 8–13 working days | $0.00 – $69.99 | $4.99 |
| Standard Delivery | 8–13 working days | $70.00 – $158.99 | $2.99 |
| Standard Delivery | 8–13 working days | $159.00 and above | Free |
Delivery to remote or rural areas in the US may experience an additional 1–3 working day delay.
Germany Delivery Information
Order Cut-off Time: Orders placed before 3:00 PM (EST, Monday–Friday) are typically processed on the same business day. Orders placed after this time, or on weekends and US federal holidays, will be processed the next business day.
Processing time: 1–3 working days
Transit time: 7–10 working days
Total estimated delivery time: 8–13 working days
Tracking: Provided after dispatch (may take up to 24 hours to activate)
Delivery Options & Costs (US Mainland)
| Service | Delivery Time | Order Value | Cost |
|---|---|---|---|
| Standard Delivery | 8–13 working days | $0.00 – $69.99 | $4.99 |
| Standard Delivery | 8–13 working days | $70.00 – $158.99 | $2.99 |
| Standard Delivery | 8–13 working days | $159.00 and above | Free |
Delivery to remote or rural areas in the US may experience an additional 1–3 working day delay.
Taxes & Duties
For orders delivered within the European Union, applicable VAT may be collected at checkout where required.
Customers may be responsible for customs duties, import taxes, or clearance fees depending on the destination country and shipping method.
Delivery Restrictions & Address Changes
- Before dispatch: We may assist with changes—contact us as soon as possible.
- After dispatch: Shipping addresses cannot be changed once an order has been dispatched.
- In transit: Once an order is in transit, we cannot intercept or cancel it. Items may be returned after delivery according to our return policy.
Failed Deliveries & Re-shipping
- UK: £2.99 per re-dispatch, where applicable
- US: $2.99 per re-dispatch, where applicable
- DE: Additional delivery costs caused by incorrect addresses or failed delivery attempts may apply where permitted by law.
Shipping Transparency
If your order experiences unexpected delays, please contact our support team at support@feramonde.com with your order number.