Returns & Exchanges

Return Window

Voluntary Returns

In addition to statutory rights, Feramonde offers a 30-day voluntary return period for eligible products.

EU/EEA customers have the right to withdraw from a purchase within 14 days after receiving the goods without providing any reason.

After notifying us of withdrawal, the goods must be returned within 14 days.

Customers have the right to inspect items upon receipt. For change-of-mind returns, items must be unused, uninstalled, and in resalable condition. Original packaging should be retained where reasonably possible.

If packaging has been opened or damaged during inspection but the product remains unused and in good condition, If the value of the goods has been reduced due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. Feramonde may deduct the corresponding amount from the refund as permitted by law., in accordance with applicable consumer protection laws.

Order Cancellation

• Before dispatch: If processing has not yet started, we may be able to cancel your order. Please contact us as soon as possible.
• After dispatch: Orders that have already been dispatched cannot be cancelled. You may return the item after delivery in accordance with this policy.

Returns & Responsibility

1) Issue with the Order (Feramonde covers return shipping)

• Item damaged during delivery
• Manufacturing or quality-related defects
• Incorrect or missing items

Feramonde will arrange the return process and offer a replacement or full refund, depending on availability and your preference.

2) Change of Mind (Customer responsible for return shipping)

• Personal preference or style selection
• Ordered incorrect quantity
• Finish or color does not meet expectations

This does not affect your statutory rights regarding defective products under applicable consumer protection laws.

For change-of-mind returns, customers are responsible for return shipping costs. Return shipping fees vary depending on location, carrier rates, parcel size, and shipping method. We recommend using a tracked shipping service and retaining proof of postage.

For EU customers exercising the statutory right of withdrawal, customers are responsible for return shipping costs unless otherwise required by applicable law.

Return Address

All approved returns must be sent to our designated warehouse:

No. 11, Guanhe East Road
Tianning District
Changzhou, Jiangsu, China

Please contact us before returning any items to receive return instructions. Returns sent without prior approval may not be accepted or refunded.

Restocking Fee

For voluntary returns outside statutory withdrawal rights, Feramonde may deduct reasonable costs associated with handling, inspection, and processing where applicable.

How to Request a Return

Please contact our support team within 30 days of delivery at support@feramonde.com and include:

• Your order number
• A brief description of the reason for return or exchange
• Clear photos (required for damaged or defective items)

All returns must be approved before items are sent back. Once approved, detailed return instructions will be provided by email.

Refunds

Refunds are issued to the original payment method after returned items are received and inspected. Please allow 5–10 business days for refund processing after inspection. Original shipping fees (if applicable) are non-refundable.

For EU/EEA customers exercising the statutory right of withdrawal, refunds include the standard delivery cost paid at checkout.

Additional costs resulting from choosing a premium delivery option are not refundable.

Exchanges

Exchanges for personal reasons may be requested within 30 days of delivery, subject to product availability. Customers are responsible for return shipping costs for exchange requests. Replacement items will be dispatched after the returned item has been received and inspected.

Non-Returnable Situations

• Items that have been used, installed, or permanently altered
• Items returned with clear signs of wear, damage, or misuse beyond reasonable inspection
• Damage caused by improper packaging during return shipping
• Return requests submitted more than 30 days after delivery

This does not affect your statutory rights under applicable U.S. consumer protection laws. This policy does not affect your statutory consumer rights under applicable laws, including EU consumer protection legislation.

Merchant Information

Tianning Yingji Daily Goods Store
No. 11, Guanhe East Road
Tianning District
Changzhou, Jiangsu, China

Customer support and return requests are handled via email at support@feramonde.com.

Service Availability

Feramonde serves customers worldwide, including customers in the United States and Europe.