Privacy & Cookie Policy

How Feramonde collects, uses, and safeguards your personal information.

At Feramonde, we respect your privacy and are committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, store, and share personal information when you visit our website at feramonde.com, make a purchase, or otherwise interact with our services.

We process personal data responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and, where relevant, the EU General Data Protection Regulation (EU GDPR).

Information We Collect

Depending on how you interact with our website, we may collect the following types of personal information:

• Full name

• Billing and delivery address

• Email address

• Telephone or mobile number

• Company name (if voluntarily provided)

• IP address and basic device information (such as browser type and operating system)

• Order notes or special delivery instructions

Certain information is required to process and fulfil your order. Additional information is optional and helps us improve customer service and website performance.

How We Use Your Information

We use personal data strictly for legitimate business and operational purposes, including:

• Processing and fulfilling orders

• Managing payments, deliveries, returns, and exchanges

• Providing customer support and responding to enquiries

• Sending order confirmations and service-related communications

• Maintaining website security and preventing fraud

• Improving website functionality and user experience

We do not sell, rent, or trade personal information to third parties for marketing purposes.

Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Performance of a contract (for example, processing orders and deliveries)

• Compliance with legal obligations (including accounting and tax requirements)

• Legitimate interests (such as website security, fraud prevention, and service improvement)

• Your consent (for analytics and marketing cookies, where applicable)

Sharing of Personal Data

To operate our business and deliver services, we may share limited personal information with trusted third-party service providers, including:

• Payment service providers (such as Shopify Payments and Stripe)

• E-commerce platform and hosting providers (Shopify Inc.)

• Logistics and delivery partners responsible for order fulfilment

• Website analytics and performance tools (such as Google Analytics)

These service providers process personal data only as necessary to perform their services on our behalf and are contractually required to protect your information and comply with applicable data protection laws.

International Data Transfers

As our operations are managed from our office in Changzhou, Jiangsu, China, your personal data may be transferred to and processed in China or other countries outside of the United Kingdom or the European Economic Area (EEA).

Where such international transfers occur, we ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

Data Security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

All data transmitted through our website is protected using SSL/TLS encryption.

Payment transactions are processed securely by third-party payment providers. Feramonde does not store or have access to full payment card details.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required to comply with legal, accounting, or regulatory obligations.

When personal data is no longer required, it is securely deleted or anonymised.

Cookies & Consent

We use cookies and similar technologies to ensure website functionality, analyse traffic, and support optional marketing activities.

Types of Cookies We Use

• Essential cookies
  Required for core site functionality and security.

• Preference cookies
  Remember your settings, such as language or region.

• Analytics cookies
  Help us understand how visitors use the website and improve performance.

• Marketing cookies
  Used only with your consent to measure advertising effectiveness.

When you visit our website, you can manage cookie preferences through our cookie banner. Non-essential cookies are activated only after explicit consent.

Our website uses Google Consent Mode, meaning analytics and advertising services operate in a restricted mode until consent is provided.

Our use of cookies is described in this Privacy & Cookie Policy. We do not maintain a separate cookies policy.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request restriction or deletion of your personal data

• Withdraw consent where processing is based on consent

To exercise your rights or ask questions about this policy, please contact us using the details below.

This does not affect your statutory rights under applicable data protection laws.

Policy Updates

We may update this Privacy & Cookie Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with a revised effective date.

Last updated: January 2026

Data Controller & Company Information

This website is operated by the following business entity, which acts as the data controller for the purposes of applicable data protection laws:

Business Name: Tianning Yingji Daily Goods Store
Registered Address:
No. 11 Guanhe West Road
Tianning District
Changzhou, Jiangsu
China

Contact Email: support@feramonde.com

Need Help?

If you have any questions about this Privacy & Cookie Policy or how your personal data is handled, please contact us at support@feramonde.com