Privacy Policy

Information We Collect

Personal data means any information relating to an identified or identifiable individual.

• Full name
• Billing and delivery address
• Email address
• Telephone or mobile number
• Company name (if voluntarily provided)
• IP address and device information (browser type, operating system)
• Account information:
  - Username and password (if you create an account)
  - Wishlist information
  - Saved preferences
• Marketing information:
  - Email subscription preferences
  - Marketing communications history
  - Customer engagement data
• Technical and usage information:
  - Pages visited
  - Products viewed
  - Shopping behaviour
  - Device identifiers
  - Cookie identifiers
• Order notes or delivery instructions

Certain information is required to process your order. Additional information is optional and helps improve our services.

How We Use Your Information

We do not sell, rent, or trade personal information for marketing purposes without consent.

Legal Basis for Processing

• 1. Contractual necessity To process and deliver your orders.
• 2. Legal obligations To comply with tax, accounting and consumer protection laws.
• 3. Legitimate interests To improve our website, prevent fraud and maintain security.
• 4. Consent For marketing communications, cookies and personalised advertising.

Sharing of Personal Data

We may share limited personal data with trusted service providers, including:

• Payment providers (e.g., Shopify Payments, Stripe)
• E-commerce platform (Shopify Inc.)
• Logistics and delivery partners
• Analytics tools (e.g., Google Analytics)

• Depending on your location, service providers may include:

  - Shopify
  - Shopify Payments
  - Stripe
  - Klaviyo
  - Google Analytics
  - Meta Platforms
  - Shipping carriers

These providers process personal data only according to our instructions and are required to maintain appropriate security measures.

International Data Transfers

International Data Transfers

Feramonde is located in China.

Your personal data may be transferred and processed outside your country of residence, including China and other countries where our service providers operate.

For customers in the European Economic Area (EEA), we use appropriate safeguards for international transfers, including:

- Standard Contractual Clauses (SCCs) approved by the European Commission, where required;
- Other legally recognised transfer mechanisms.

Data Security

We use appropriate technical and organizational measures to protect personal data. All data is transmitted via SSL/TLS encryption. Payment details are securely processed by third-party providers. We do not store full card details.

Data Retention

We retain personal data only as long as necessary for business and legal purposes, after which it is securely deleted or anonymized.

Cookies & Consent

We use cookies to ensure functionality, analyze traffic, and improve performance.

• Essential cookies: Required for site operation
• Preference cookies: Store user settings
• Analytics cookies: Improve performance
• Marketing cookies: Used only with consent

You can manage cookie preferences via our cookie banner. Non-essential cookies are only activated after consent.

Your Rights

Under U.S. state privacy laws, including CCPA/CPRA, you may have the right to:

• Access your data
• Correct inaccurate data
• Request deletion or restriction
• Opt-out of the sale or sharing of personal information
• Withdraw consent for cookies or marketing

Under GDPR, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a supervisory authority

To exercise your rights, please contact us using the details below or visit our Do Not Sell or Share My Information page.

Service Availability

Feramonde serves customers worldwide, including customers in the United States and European countries.

Policy Updates

We may update this policy periodically. Updates will be posted on this page.

Data Controller & Company Information

Business Name: Tianning Yingji Daily Goods Store

Address: No. 11 Guanhe East Road, Tianning District, Changzhou, Jiangsu, China

Email: support@feramonde.com

Phone: +86 159 5123 1933